Service to a T Training Course

Service to a “T”

This condensed 3 hour workshop focuses on all the key elements of customers service, excellent for new members of staff as part of their induction programme, part-time and seasonal staff and for a refresher for long serving members of staff

Objectives:

To understand why customer service is essential
To understand who our customer are
To appreciate the needs, wants and perceptions of your customers
To be able to recognise expected service and exceed those expectations
To understand the importance of first and lasting impressions
To improve and develop exceptional communication skills
To gain feedback from customers and follow through
To understand what causes complaints
To be able to deal difficult customers
The importance of a positive attitude
To recognise their strengths