Customer Surveys
“Feedback is a gift” but with 95% of all customers not wishing to actively give you this “gift” we have to endeavor to find alternative methods other than “just being there” to gain access into the information in your customers mind.
What we do at Go Training is to source this information from your previous customer in an approachable, relaxed and constructive manner to give you the vital information to understand your customers instead of basing your future action on assumption and your perceptions.
- Internet surveys
- Postal surveys
- Face-to-face interviews
- Telephone interviews
- Online data collection
- Real-time tracking
- Focus groups
- Mystery shopping